About the Centers for
Medicare and Medicaid Services

CMS's Mission

CMS's mission is to serve Medicare and Medicaid beneficiaries.

CMS's Vision

The vision is to become the most energized, efficient, customer friendly Agency in the government. We will strengthen the health care services and information available to Medicare and Medicaid beneficiaries and the health care providers who serve them.

CMS's Goals

Launch and enhance the Medicare education campaign to help beneficiaries and their caregivers become active and informed participants in their health care decisions by:

• Expanding call center services
• Developing a web-based Personal Plan Finder
• Undertake a Medicare education campaign
• Create a culture of responsiveness
• Identify individual senior staff members to work with stakeholders
• Identify individual contact persons to work with state
• Respond in a more timely manner to requests for information
• Enhance and revitalize the Professional Relations Staff
• Expand the role of the Physicians' Regulatory Issues Team
• Expand the physician information available on the Internet
• Develop a better system of provider training and problem resolution
• Release data and information in a timely manner

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